Anger at unanswered 10111 calls

According to an IOL article, a Belliville man has lodged complaints with National Police Commissioner Riah Phiyega and Public Protector Thuli Madonsela after calls to the police 10111 emergency number were repeatedly unanswered and dropped after his car was stolen.

Steven Taylor, a presenter at UCT Radio, said he phoned the number as he watched his car being driven away from his Bellville home by thieves.

“I am calling for the person in charge of this call centre to be fired. This is clearly getting out of control now, with people possibly losing their lives as calls are not answered and complaints cannot go through.”

After his car was stolen, Taylor started a campaign on Twitter to call for sightings of the car to be reported. Read more on IOL

The Auditor General reports tha about 60% of call that go through the 10111 emergency call centre go unanswered. John Perlman took a look at this issue on his Kaya FM show talk show, Today with John Perlman, on 02 October 2012 .Take a listen to the podcast here

Tell us what is your experience with 10111 in the comments.